"I've got an amaryllis that I think has thrips, and I wanted to know if this would be appropriate to use."
"Oh, so it's a different kind of bug?"
"No, actually, thrips are listed on there, but amaryllis isn't."
"Well, this bottle says HOUSEPLANT AND GARDEN. What kind of plant is it?"
"It's an amaryllis."
"Oh, I don't know what that is. Is is in a garden?"
"No, it's a houseplant. It's a kind of bulb..."
"Well, this says HOUSEPLANT AND GARDEN, so it should be okay."
So I bought it. If it kills my plant I will go back and cause a ruckus.
It's not her fault that she's not knowlegable. (This is a fairly common houseplant, but whatever.) That's the nursery's fault for hiring her and not training her or at least giving her a big book that she can look things up in. What I *do* blame her for is acting like the customer can't read, as well as not asking her superior when she does not know something.
I want to know if she really goes to Cornell...